Beyond the Call: HMIC Thematic Report

An enduring strength of British policing is that it is undertaken with the consent and support of the public. Police forces in England and Wales receive over 80 million calls for assistance each year and success or failure in dealing with these calls is the police contact centre. Reflecting the key importance of contact management, in 2005 HMIC carried out a comprehensive thematic inspection of this business area. This was made available on HMIC's website on 29th March 2007.

Date: Thu Mar 01 00:00:00 GMT 2007

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